AFleave® Support
and FAQs
We want managing leave to be simpler for you and your employees.
Here you’ll find support on our leave management service, AFleave.
We are here to help you every step of the way.
Onboarding Timeline
-
Discovery
- Meet your onboarding team
- Gather basic information
- Work together to determine your implementation level
- Discuss the onboarding schedule
-
Contract
- American Fidelity will work with you to finalize your contract
- We require the signed contract before moving through the onboarding process
-
Preparation
- Schedule implementation calls
- We'll send you a worksheet and details on any documentation we'll need you to provide
- Gather information before the first call
-
Implementation
- Review data requirements together
- Set up or help you log in to your online account
- Share the details of your leave program with us and finalize your Onboarding Worksheet with your preferences and instructions
-
Training
- We will train you on the following:
- Work schedules and special rules
- Eligibility criteria and decision making
- Uploading files
- Approval and denial functionality
- Reports and dashboards
- Looking up and paying invoices
- How to fulfill your employer notice requirements under the FMLA
-
Try It Out
- You will get to try out everything you learned, including:
- Uploading files
- Managing employee tasks
- Running leave usage reports
- Viewing and paying invoices
-
Year-Round Support
American Fidelity is here to help you stay on top of compliance, educate your employees, and answer questions throughout the year.
Managing Your Census File
To process leave requests, you must upload an updated census file matching the required format and data specifications discussed during your onboarding sessions. You will need to provide this census file at least monthly through your online account. This helps ensure billing accuracy.
Leave Census Template
The Leave Census Template will ensure you're completing
your census file correctly.
Log In
In your online portal, under Leave Management, click Census Data and then Select Location. Once your location is selected, click the Download Leave Census Template button. Upload your file once it is complete.
Frequently Asked Questions
Leave Management
- Log in to your online account
- Select Leave Management
- Scroll down and select the On Leave tab
- Log in to your online account
- Select Leave Management
- Scroll down and select the On Leave tab
- Use the Status column to organize open claims by Pending or Approved
- Log in to your online account
- Select the employee’s leave request from the On Leave tab from the home dashboard
- Now click the Upload Documents button and continue the on-screen prompts
- Log in to your online account
- Select the employee’s leave request from the On Leave tab from the home dashboard
- Now click the Report Return to Work button and continue the on-screen prompts
To process leave requests, you must upload an updated census file matching the required format and data specifications at least monthly through your online account. This will also help with accuracy in billing.
To upload your file, follow these steps:
- Log in to your online account
- Select Leave Management
- Click Census Data
- Select Location
- Browse for your census file
- Click Upload File
- Log in to your online account
- Select Leave Management
- Click the Reports tab
- There, you can view reports by Claim Payment, Intermittent Time, and Total Claims by Employee. You can also filter by open and closed date ranges.
You can log in to your online account and use your portal inbox to reach out to a specific department or call 800-662-1113 for support.
Employee Management
During onboarding, you will choose a contact to receive leave requests, updates, and changes via email.
If this happens, you must add the employee to your census file, along with their termination date, prior hire date, and the rehire date.
This depends on the type of leave, your policies and procedures, and the rules that apply where you are located. Under FMLA, employers may choose to require or permit the use of accrued paid vacation leave, paid sick, or family leave for some or all of the FMLA leave period. However, some states or localities do not allow this. Check the requirements in your jurisdiction.
Billing
How can I view and pay my invoices for AFleave?
- To view your invoices, log in to your account. Click Leave Management on the left navigation menu, then click the Invoices button. There you can see any outstanding invoices.
- To pay via Electronic Funds Transfer (EFT), select Electronic Funds Transfer for the payment type, confirm your banking information, and you're all set.
- To pay via check, select Check for the payment type and print the invoice you’d like to pay. Then, mail a copy of the invoice with your check to:
Leave Administration – Billing
P.O. Box 269099
Oklahoma City, OK 73126-9099
Tutorials
Looking for
Paid Family and Medical Leave Insurance Support?
